Most AliExpress packages come on schedule without any problems. However, if it is delayed longer than expected or the tracking number shows no movement, we will begin to worry that a problem has occurred and will not arrive. AliExpress explains well what to do in these cases on its customer service page. Either way, here's an explanation of the most common reasons why your order won't move and arrive, and a few tricks to resolve it.
When purchasing at AliExpress, you will see an estimated delivery date. If the estimated date has passed and you haven't received your order, don't waste any more time and follow these steps, as you may lose money by waiting. Keep in mind that orders may take a little longer depending on the shipping company's workload (usually the state post office) on key dates, such as Christmas, when there is a lot of work.
When the seller sends your package, they will provide a tracking number so you can know where your order is going. There are different modes of transport, some are not traceable, but in general vendors use standard AliExpress shipping, a traceable mode of transport. Log in to your AliExpress account and look for the tracking number in your order list. If you hover over it, you will be able to see the latest status of the order, although we recommend that you click on it to see more details or use other sites, such as 17track.net.
In the order status list, you can see where your package is heading: from the moment it leaves the seller's warehouse until it is delivered to your door, tracking records all the movements of the package. If he hasn't arrived yet, you can check where he stopped, below we'll tell you what the causes are and what you can do. It is also possible that the order appears to have been delivered, but you have not received anything and it has not been delivered to any neighbor. In this case, you can go to a site like trackitonline.ru, where by entering the shipment number it will tell you to which city your package was delivered (this serves as proof when the dispute is opened).
The seller is the only one who can officially complain to the carrier, so if your AliExpress package has not arrived, we recommend that you contact the seller as well. They can offer us a good solution or check with the shipping agency what happened to the order. Remember that we will negotiate the dispute with the seller first, and if no agreement is reached, AliExpress will intervene in the dispute, so if the seller understands the problem, it will accept your dispute proposal and you will receive your money sooner.