How to cancel an AliExpress order?

In order to cancel an unpaid order, you must first log in and enter your orders via My Orders . Here you will see a list of orders that you have created on Aliexpress. Choose the order you want cancel. You can cancel both paid and unpaid orders.

How to cancel an AliExpress order after payment?

Click the "Cancel order" button next to the required order. You will be taken to the order page and you will have to click on "Request Order Cancellation" button .

Then select the reason for the cancellation. If you made an order by mistake, select the appropriate variation from the drop-down list. If you cancel the order through fault the seller, you will be offered to start a dispute.

You will have to wait for the seller to respond once you have requested cancellation. The seller can confirm the request and in in this case you will be refunded.

What can I do if the seller refuses to return the money?

Sometimes the seller refuses to cancel the order. He either sent the product or he just doesn't want to lose money. Remember that if the seller has shipped the package, they must provide you with a tracking number within 5 business days.

If he has not done so, open the dispute and request a refund. If the seller has already shipped the product or if it is the seller dishonest, you can get your money back only through the possibility of a dispute and only after the product is monitored by the postal services systems.

We recommend that you check the following before paying:

  • order details
  • seller evaluation and customer feedback about the product
  • product ratings and reviews